Refund policy

Refund Policy

No refunds. You get what you get. If you order, that's what it is. Every DriftMist product is made to order, so all sales are final once your order is confirmed. We stand behind the quality of every product we ship, and the only exceptions are the ones listed in this policy.

Photos and videos on this site are AI-enhanced previews. The product you receive may have slight variations in color, finish, mist effects, and details. These normal variations are not defects and are not grounds for a refund. By placing an order, you acknowledge this.

Holiday pre-order
Every DriftMist product is a pre-order and does not ship right away. You are charged in full at checkout. Production starts about 1 month after you order, then about 2 weeks of production plus about 1 week of shipping. Plan on about 7 weeks total. All dates are estimates. You'll receive a tracking number by email as soon as your order ships. Orders placed after early November may not arrive before December 25.
If we can't ship your order within this timeframe, we'll email you with a new estimated date. You can choose to keep your order or cancel it for a full refund. If you don't reply, your order stays active and ships as soon as it's ready.

About DriftMist variants
At DriftMist, we're constantly innovating and expanding our collection of premium mist humidifier variants. Each variant is meticulously crafted and painted to bring your favorite designs to life. All variants on our store are still being actively developed and refined, which ensures you receive the highest quality product possible.
Because of our commitment to quality production, a variant you order may not be producible to our standards. When this happens, we'll email you before shipping and offer another premium variant that matches or exceeds the value of your original order. You can accept the new variant or cancel for a full refund. We will never ship a different variant without your approval.

* Quality first: every variant ships at our premium standard.
* Same value, different design: a replacement variant is a full premium product, never a compromise.
* Transparency: we believe in honest communication about what you're getting and why.

Order terms and conditions
All DriftMist purchases are final. Because each humidifier is a premium collectible crafted specifically for your order, we are unable to accept refunds, returns, or exchanges for change of mind, ordering the wrong variant, or no longer wanting the item.

* Orders can be cancelled for a full refund within 24 hours of ordering. After that, orders cannot be cancelled, except as described under "Holiday pre-order" and "About DriftMist variants."
* All sales are final. No refunds or exchanges for change of mind.
* If your variant can't be produced to our standards, you choose another equally premium variant or a full refund.
* Damaged, defective, or wrong items: email us within 20 days of delivery with your order number and a photo or video of the problem, and we'll send a free replacement. If we can't replace it, we'll refund the item.
* Lost packages: if tracking shows your package was lost, or it hasn't arrived 10 days after the latest estimated delivery date, we'll send a free replacement.
* Shipping is non-refundable, except when a full order is refunded under this policy.
* Please contact us first about any problem with your order. We answer every email and will work with you to fix it.

We stand behind the quality of every DriftMist product. Each variant is inspected and tested before shipment to ensure it arrives in perfect condition.

Email driftmistco@gmail.com with your order number and we'll reply within 2 business days.